Try before you buy

Shopping as it should be.

Discover your perfect pieces with Harper’s elevated try at home shopping services.

Harper Try

Try on at home, and return anything within a week.
Payment only taken for what you keep.

Try before you buy

No upfront payment

Shop credit-free

No hidden fees

Explore styles & sizes

Try with your wardrobe

Hassle-free returns

No waiting for refunds
Step 01

Choose your pieces.

Select the Try Before You Buy button on the cart page and choose your preferred delivery method.

Step 02

Try on
at home.

From the day your pieces arrive, you’ll have time to try them at home and decide which ones to keep.

Step 03

Make any returns.

Make any returns within a week by following the retailer's returns process (see confirmation email).

Step 04

Payment taken.

Payment will be automatically taken only for the pieces you decided to keep. No more waiting for refunds!

Only pay for what you keep, no hidden fees.

You’ll only be charged for the items you choose to keep. No hidden costs, no credit and no surprises. Our secure payment process keeps your details safe, giving you the freedom to enjoy trying on your pieces with complete peace of mind.

Delivery & Experience

When will my items arrive?

Your items will be delivered according to the shipping option you selected at checkout. Details are confirmed in your confirmation email.

When does my try on period start?

Once your order has arrived. We will email you the moment it begins, and again before it ends, so you always know exactly where you stand.

How long do I have to try on my pieces?

That is set by the brand and shown clearly at checkout, typically 5 or 7 days. Within that window, try everything on and send off anything you do not want. Keep labels on, and wear pieces only to try them.

How many pieces can I try on?

The number of pieces depends on the brand, and any limit is shown at checkout. Explore a few key pieces or refresh your wardrobe entirely. Try consciously, and choose the pieces you can truly see yourself keeping.

Payment & Refunds

When will I be charged and what for?

Your chosen delivery method is charged today. At the end of your try on period, we charge your card only for the pieces you keep. Anything returned in time is never charged. We will send reminders throughout, so nothing comes as a surprise.

What payment methods are accepted?

Most major credit and debit cards, including American Express. You can also pay with Apple Pay or Google Pay.

Are there any other fees?

None hidden. Delivery is shown at checkout and charged today. In some instances a quick card check is needed. We will let you know if this applies to your order, and it is refunded automatically. Your order will be subject to the brand's returns policy, including any applicable return fees.

Will this affect my credit score?

No, there is no credit involved. There is no issuing of credit and therefore no interest charges.

Returns & Exchanges

How do I return unwanted pieces?

Through the online returns portal, linked in your confirmation email. Pieces must be unworn and undamaged with labels attached, or they cannot be accepted. Try Before You Buy returns cannot be taken in stores or concessions.

TBYB - Returns & Exchanges - Do returns need to arrive back within the try on period?

No. They need to be sent within the period, not received. As long as your return is posted in time, you will not be charged for it.

What if I return something after the try on period?

You will be charged for it at the end of the period, though you remain covered by the brand's standard returns policy. Return it through their normal process and you will be refunded once it is checked in. There is no late fee. The difference is simply that you wait for a refund rather than never being charged.

Stress-free shopping.

Harper's Try Before You Buy service is the top-rated payments service on Trustpilot.

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This was my first time shopping the brand so it was great to be able to use the Try Before You Buy service. This allowed me to order a few items without laying out all the money and seeking refunds for returns. A great way to discover the brand and I am very happy with my new items. Great idea I will definitely be using again.

James P

I used the Try Before You Buy service and it was quite brilliant. I ordered more items than I usually do and ended up purchasing three items that I loved. I had five days to make my decision which was more than enough time. So easy and saves having to wait for a refund. I just wish every brand offered this.

Stephanie S

This is the future of shopping! An immaculate and faultless service: the choice of different sizes and colours to try at home with own wardrobe and only pay for what we keep, returns gone straight way. Delivered on time , completely hassle free by a super friendly and competent concierge. It’s a total winner!

Cher V

My concierge was lovely and efficient, texting me to say when she was coming, then processing payment and giving great fashion insights all at a social distance. By trying on pieces at home, you don't need to guess if that top works with your jeans as well as your trousers - you can try it. And there are no queues at the post office for returns. An excellent service: time efficient, caring, and easy.

Hugo J

Pleasant, enjoyable service. I love using Harper as it allows me to try on styles at home, to pay for what I keep rather than have to get refunds, to not have to package up & go to a pick-up spot and involve my husband in what I’m considering.

Rose W

Harper is honestly the best thing since sliced bread. I worked long hours and having a charming, personalised shopping experience at the weekend is a superb pick me up. The assistants are helpful, funny and such a pleasure to interact with. I love love love this service!

Vibha J

This was my first time using Harper and I am so impressed. I was able to order and try on so much more than I normally would which enabled me to order multiple sizes and have the opportunity to try different styles. My concierge arrived on time, she was super professional and friendly, the clothes were well presented and I didn’t feel any pressure to make purchases. I would just love for Harper to represent more of the brands that I regularly use.

Paola B

Brilliant shopping experience without having to leave the comfort of my own home! Great to be able to have a one hour delivery slot, to try items on at home and to have items that were unsuitable returned and to be charged only for items I decided to keep! No annoying returns to deal with or waiting for refunds!

Chantal H

This is the first time I have used a concierge shopping service and having used Harper. I would definitely use them again. I love the fact that somebody comes to your house, will give you advice when asked and that one doesn’t have to pay up front for items that one knows will be sent back such as ordering in two sizes etc. Brilliant idea and excellent service.

Louise J

Using Harper to bring a handful of clothes to you door makes it so easy to try different sizes at home and only pay for the ones that fit or suit you. Good time slots and availability. Also so much better to style with what you have already rather than what you happen to have on. I’ve used them now for Victoria Beckham and Me+Em and hope they take on more brands.

Jessica V

Great experience – I picked several items, in a few different sizes, and was able to pick a convenient date and time to try-on at home. The time was set in a 1 hour slot so no waiting around/ uncertainty on what time the items would arrive. The dresses were well packaged and it was great to try on and home with various shoes and accessories.

Mariya T

First time using Harper Concierge, it’s a brilliant service. The ability to buy online, have someone bring them to your door, wait for you to try them on and give friendly honest advice.

Sarah H

Excellent convenience service. You can order items in different sides to try at home and style with your own clothes to be sure you will wear them. Just decide what to keep and return unwanted items to your concierge.

James G

I’ve used before and was very impressed. Natasha brought all my clothes to my door, I tried multiple sizes and items on and was able to try them on with items from my existing wardrobe. I felt very certain about my purchases and confident I would not need to return them. Will definitely use again.

Tereza M

Such an efficient and helpful solution when trying to select among online purchases. I opted for concierge assistance during my appointment, which eased my decision-making. Since I knew what was coming, I was able to prepare a couple of wardrobe items and styling accessories and quickly try on with them as well.

Katherine G

Another successful shopping experience. From booking your slot to paying it’s a great hassle free experience. It takes all of the indecision out of online shopping. Not sure of your size order a choice of sizes and Harper will deal with your returns for you. Can not recommend this service enough.

Sara L

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