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Delivery & Experience
Your items will be delivered according to the shipping option you selected at checkout. Details are confirmed in your confirmation email.
Once your order has arrived. We will email you the moment it begins, and again before it ends, so you always know exactly where you stand.
That is set by the brand and shown clearly at checkout, typically 5 or 7 days. Within that window, try everything on and send off anything you do not want. Keep labels on, and wear pieces only to try them.
The number of pieces depends on the brand, and any limit is shown at checkout. Explore a few key pieces or refresh your wardrobe entirely. Try consciously, and choose the pieces you can truly see yourself keeping.
Payment & Refunds
Your chosen delivery method is charged today. At the end of your try on period, we charge your card only for the pieces you keep. Anything returned in time is never charged. We will send reminders throughout, so nothing comes as a surprise.
Most major credit and debit cards, including American Express. You can also pay with Apple Pay or Google Pay.
None hidden. Delivery is shown at checkout and charged today. In some instances a quick card check is needed. We will let you know if this applies to your order, and it is refunded automatically. Your order will be subject to the brand's returns policy, including any applicable return fees.
No, there is no credit involved. There is no issuing of credit and therefore no interest charges.
Returns & Exchanges
Through the online returns portal, linked in your confirmation email. Pieces must be unworn and undamaged with labels attached, or they cannot be accepted. Try Before You Buy returns cannot be taken in stores or concessions.
No. They need to be sent within the period, not received. As long as your return is posted in time, you will not be charged for it.
You will be charged for it at the end of the period, though you remain covered by the brand's standard returns policy. Return it through their normal process and you will be refunded once it is checked in. There is no late fee. The difference is simply that you wait for a refund rather than never being charged.
Delivery & Experience
Your pieces are delivered by Harper's own Style Concierges. They are background-checked, and trained alongside our brand partners. They are there to make your appointment effortless, however much or little help you would like.
Only if you want them to. Keep Concierge Assistance on at checkout and they will stay to advise on fit and style, typically waiting in another room while you try on, on hand for a second opinion. Turn it off and they will simply drop your pieces and return after 40 minutes to take payment and any returns.
Your Style Concierge arrives within your chosen one-hour slot, and you have 40 minutes from delivery to decide. The average fitting room visit is 14 minutes, so most people find 40 minutes comfortable.
Yes. This is free of charge until midday on the last business day before your slot. After that, changes or cancellations incur a service fee. Contact us at service@harperconcierge.com or 0333 939 8123.
For the most part, there is no lower or upper limit to how many pieces you can try on with Harper, although some brand-specific restrictions apply. Some customers will try on just a couple of pieces to figure out their sizing. Others will try on upwards of 20 pieces as part of a seasonal wardrobe refresh. Feel free to try on as many pieces as you need to figure out the styles that work best for you.
Across all 32 London boroughs, with further locations to come.
Payment & Refunds
None. Our role is to make it easy to find pieces you love and return the ones you do not. We want you to feel confident and comfortable in your choices, without any pressure to buy. Our Style Concierges are rewarded for delivering excellent service, so you can trust they have your best interests at heart.
You remain covered by the brand's returns policy. Please check their website for the returns window and process.
Only at the end of your appointment, and only for the pieces you decide to keep. Your Style Concierge takes secure payment at your door via a mobile card reader, which accepts most major credit and debit cards, including American Express, plus contactless, Apple Pay and Google Pay.
Most of the cost is covered by the retailer. Some brands include a small service fee, shown clearly at checkout. Your appointment includes your one-hour delivery slot, returns taken away on the spot, and a Style Concierge trained with the brand, on hand if you would like styling help.