Try before you buy

Shopping as it should be.

Discover your perfect pieces with Harper’s elevated try at home shopping services.

Harper Concierge

The most convenient way to shop your favourite brands online.

Try before you buy

No upfront payment

1-hour delivery slots

Shop on your schedule

Effortless returns

 Handled for you

Styling & Alterations

Optional add-on services
Step 01

Choose your pieces.

Select the Try Before You Buy button on the cart page and choose a convenient 1-hour delivery slot.

Step 02

Personalise service.

Select Styling Assistance if you would like an expert second opinion or unselect if you would prefer to try on alone.

Step 03

Try on
at home.

Your items will be hand-delivered and you will be given 40 minutes to try-on and decide which pieces to keep.

Step 04

Effortless returns.

Your Style Concierge will take payment for the pieces you keep and take care of any returns for you.

An experience tailored to you.

Select the Styling Assistance option if you'd like your Style Concierge to be on-hand to provide expert styling advice and even alterations if needed.

Prefer to try on alone? Unselect the option and your Style Concierge will return after 40 minutes to take payment and collect any returns.

Delivery & Experience

Who will deliver my pieces?

Your pieces are delivered by Harper's own Style Concierges. They are background-checked, and trained alongside our brand partners. They are there to make your appointment effortless, however much or little help you would like.

Does the Style Concierge come into my home?

Only if you want them to. Keep Concierge Assistance on at checkout and they will stay to advise on fit and style, typically waiting in another room while you try on, on hand for a second opinion. Turn it off and they will simply drop your pieces and return after 40 minutes to take payment and any returns.

How long do I have to try my pieces?

Your Style Concierge arrives within your chosen one-hour slot, and you have 40 minutes from delivery to decide. The average fitting room visit is 14 minutes, so most people find 40 minutes comfortable.

Can I reschedule my appointment?

Yes. This is free of charge until midday on the last business day before your slot. After that, changes or cancellations incur a service fee. Contact us at service@harperconcierge.com or 0333 939 8123.

How many pieces can I try on?

For the most part, there is no lower or upper limit to how many pieces you can try on with Harper, although some brand-specific restrictions apply. Some customers will try on just a couple of pieces to figure out their sizing. Others will try on upwards of 20 pieces as part of a seasonal wardrobe refresh. Feel free to try on as many pieces as you need to figure out the styles that work best for you.

Where is this service available?

Across all 32 London boroughs, with further locations to come.

Payment & Refunds

Is there any obligation to buy?

None. Our role is to make it easy to find pieces you love and return the ones you do not. We want you to feel confident and comfortable in your choices, without any pressure to buy. Our Style Concierges are rewarded for delivering excellent service, so you can trust they have your best interests at heart.

Can I return an item after the appointment?

Yes. You remain covered by the brand's standard returns policy afterwards. Check their website for the returns window and process.

When do I pay?

Only at the end of your appointment, and only for the pieces you decide to keep. Your Style Concierge takes secure payment at your door via a mobile card reader, which accepts most major credit and debit cards, including American Express, plus contactless, Apple Pay and Google Pay.

How much does the service cost?

Most of the cost is covered by the retailer. Some brands include a small service fee, shown clearly at checkout. Your appointment includes your one-hour delivery slot, returns taken away on the spot, and a Style Concierge trained with the brand, on hand if you would like styling help.

5-star service guaranteed.

Harper Concierge Service is the top-rated delivery service on Trustpilot.

This was my first time shopping the brand so it was great to be able to use the Try Before You Buy service. This allowed me to order a few items without laying out all the money and seeking refunds for returns. A great way to discover the brand and I am very happy with my new items. Great idea I will definitely be using again.

James P

I used the Try Before You Buy service and it was quite brilliant. I ordered more items than I usually do and ended up purchasing three items that I loved. I had five days to make my decision which was more than enough time. So easy and saves having to wait for a refund. I just wish every brand offered this.

Stephanie S

My concierge was lovely and efficient, texting me to say when she was coming, then processing payment and giving great fashion insights all at a social distance. By trying on pieces at home, you don't need to guess if that top works with your jeans as well as your trousers - you can try it. And there are no queues at the post office for returns. An excellent service: time efficient, caring, and easy.

Hugo J

This was my first time shopping the brand so it was great to be able to use the Try Before You Buy service. This allowed me to order a few items without laying out all the money and seeking refunds for returns. A great way to discover the brand and I am very happy with my new items. Great idea I will definitely be using again.

James P

I used the Try Before You Buy service and it was quite brilliant. I ordered more items than I usually do and ended up purchasing three items that I loved. I had five days to make my decision which was more than enough time. So easy and saves having to wait for a refund. I just wish every brand offered this.

Stephanie S

This is the future of shopping! An immaculate and faultless service: the choice of different sizes and colours to try at home with own wardrobe and only pay for what we keep, returns gone straight way. Delivered on time , completely hassle free by a super friendly and competent concierge. It’s a total winner!

Cher V

My concierge was lovely and efficient, texting me to say when she was coming, then processing payment and giving great fashion insights all at a social distance. By trying on pieces at home, you don't need to guess if that top works with your jeans as well as your trousers - you can try it. And there are no queues at the post office for returns. An excellent service: time efficient, caring, and easy.

Hugo J

Pleasant, enjoyable service. I love using Harper as it allows me to try on styles at home, to pay for what I keep rather than have to get refunds, to not have to package up & go to a pick-up spot and involve my husband in what I’m considering.

Rose W

Harper is honestly the best thing since sliced bread. I worked long hours and having a charming, personalised shopping experience at the weekend is a superb pick me up. The assistants are helpful, funny and such a pleasure to interact with. I love love love this service!

Vibha J

This was my first time using Harper and I am so impressed. I was able to order and try on so much more than I normally would which enabled me to order multiple sizes and have the opportunity to try different styles. My concierge arrived on time, she was super professional and friendly, the clothes were well presented and I didn’t feel any pressure to make purchases. I would just love for Harper to represent more of the brands that I regularly use.

Paola B

Brilliant shopping experience without having to leave the comfort of my own home! Great to be able to have a one hour delivery slot, to try items on at home and to have items that were unsuitable returned and to be charged only for items I decided to keep! No annoying returns to deal with or waiting for refunds!

Chantal H

This is the first time I have used a concierge shopping service and having used Harper. I would definitely use them again. I love the fact that somebody comes to your house, will give you advice when asked and that one doesn’t have to pay up front for items that one knows will be sent back such as ordering in two sizes etc. Brilliant idea and excellent service.

Louise J

Using Harper to bring a handful of clothes to you door makes it so easy to try different sizes at home and only pay for the ones that fit or suit you. Good time slots and availability. Also so much better to style with what you have already rather than what you happen to have on. I’ve used them now for Victoria Beckham and Me+Em and hope they take on more brands.

Jessica V

Great experience – I picked several items, in a few different sizes, and was able to pick a convenient date and time to try-on at home. The time was set in a 1 hour slot so no waiting around/ uncertainty on what time the items would arrive. The dresses were well packaged and it was great to try on and home with various shoes and accessories.

Mariya T

First time using Harper Concierge, it’s a brilliant service. The ability to buy online, have someone bring them to your door, wait for you to try them on and give friendly honest advice.

Sarah H

Excellent convenience service. You can order items in different sides to try at home and style with your own clothes to be sure you will wear them. Just decide what to keep and return unwanted items to your concierge.

James G

I’ve used before and was very impressed. Natasha brought all my clothes to my door, I tried multiple sizes and items on and was able to try them on with items from my existing wardrobe. I felt very certain about my purchases and confident I would not need to return them. Will definitely use again.

Tereza M

Such an efficient and helpful solution when trying to select among online purchases. I opted for concierge assistance during my appointment, which eased my decision-making. Since I knew what was coming, I was able to prepare a couple of wardrobe items and styling accessories and quickly try on with them as well.

Katherine G

Another successful shopping experience. From booking your slot to paying it’s a great hassle free experience. It takes all of the indecision out of online shopping. Not sure of your size order a choice of sizes and Harper will deal with your returns for you. Can not recommend this service enough.

Sara L

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