Harper Concierge
The most convenient way to shop your favourite brands online.
Try before you buy
1-hour delivery slots
Effortless returns
Styling & Alterations
Choose your pieces.
Select the Try Before You Buy button on the cart page and choose a convenient 1-hour delivery slot.
Personalise service.
Select Styling Assistance if you would like an expert second opinion or unselect if you would prefer to try on alone.
Try on
at home.
Your items will be hand-delivered and you will be given 40 minutes to try-on and decide which pieces to keep.
Effortless returns.
Your Style Concierge will take payment for the pieces you keep and take care of any returns for you.
An experience tailored to you.
Select the Styling Assistance option if you'd like your Style Concierge to be on-hand to provide expert styling advice and even alterations if needed.
Prefer to try on alone? Unselect the option and your Style Concierge will return after 40 minutes to take payment and collect any returns.

Delivery & Experience
Your pieces are delivered by Harper's own Style Concierges. They are background-checked, and trained alongside our brand partners. They are there to make your appointment effortless, however much or little help you would like.
Only if you want them to. Keep Concierge Assistance on at checkout and they will stay to advise on fit and style, typically waiting in another room while you try on, on hand for a second opinion. Turn it off and they will simply drop your pieces and return after 40 minutes to take payment and any returns.
Your Style Concierge arrives within your chosen one-hour slot, and you have 40 minutes from delivery to decide. The average fitting room visit is 14 minutes, so most people find 40 minutes comfortable.
Yes. This is free of charge until midday on the last business day before your slot. After that, changes or cancellations incur a service fee. Contact us at service@harperconcierge.com or 0333 939 8123.
For the most part, there is no lower or upper limit to how many pieces you can try on with Harper, although some brand-specific restrictions apply. Some customers will try on just a couple of pieces to figure out their sizing. Others will try on upwards of 20 pieces as part of a seasonal wardrobe refresh. Feel free to try on as many pieces as you need to figure out the styles that work best for you.
Across all 32 London boroughs, with further locations to come.
Payment & Refunds
None. Our role is to make it easy to find pieces you love and return the ones you do not. We want you to feel confident and comfortable in your choices, without any pressure to buy. Our Style Concierges are rewarded for delivering excellent service, so you can trust they have your best interests at heart.
Yes. You remain covered by the brand's standard returns policy afterwards. Check their website for the returns window and process.
Only at the end of your appointment, and only for the pieces you decide to keep. Your Style Concierge takes secure payment at your door via a mobile card reader, which accepts most major credit and debit cards, including American Express, plus contactless, Apple Pay and Google Pay.
Most of the cost is covered by the retailer. Some brands include a small service fee, shown clearly at checkout. Your appointment includes your one-hour delivery slot, returns taken away on the spot, and a Style Concierge trained with the brand, on hand if you would like styling help.

