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What are the benefits of offering a concierge service with Harper?

More than a world-class customer experience, offering a concierge service with Harper has a compelling business case that achieves a real ROI for retailers. The key benefits include:

  • Improved customer lifetime value: The service increases customer lifetime value by increasing average transaction values, shopping frequency and retention. This is achieved by increased basket sizes combined with convenient shopping experiences that time-poor customers will use frequently.   
  • Improved customer acquisition: The service overcomes the key barriers to shopping new brands online including sizing uncertainty, material and quality uncertainty and the risk of dealing with the hassle of returns and refunds if something doesn’t work. 
  • Improved customer experience: Harper’s Net Promoter Score of 88 makes it the highest-rated last mile service globally and the top last mile service on Trustpilot. Retailers offering this service can expect to see immediate improvements in customer satisfaction and some retailers will use the service to enhance their loyalty programmes. 
  • Faster returns: Unwanted items are collected from customers on the same day as delivery eliminating the 14-30 day return window when items are left with customers to find time to return. 

The uplifts you can expect vary by category and brand but we have enough case studies to provide a realistic expectation on the benefits you would expect. If you would like a more precise quote, please contact and we'd be happy to provide further information to support your business case.

What makes Harper different to other last mile options?

Most last mile companies are “one-size-fits-all” with zero differentiation between category types or product value. With Harper, our suite of services are designed exclusively to make shopping for fashion and personal goods a better experience. We care deeply about customer experience and our passion has propelled us to becoming the top-rated last mile service on Trustpilot with a market-leading Net Promoter Score of 88. This has been achieved by putting the customer at the heart of our decision making and leveraging our unique employee-based and brand-trained Style Concierge workforce.

Can the service be branded?

Yes - our goal is to help retailers create a seamless experience across all channels, from in-store to at-home. A big part of this is enhancing the visual appearance of the service, which is why we offer customizable packaging options. Instead of delivering in plain, unbranded packaging, we can customize the experience for individual brands, and even offer options like delivery in store bags or on-hanger delivery. We’ve even helped some retailers to eliminate disposable packaging from the service - a great option for retailers looking to reduce their environmental impact and appeal to environmentally-conscious customers.

What is Harper’s pricing model?

We have a flexible pricing model to make the service viable for different business models. Most commonly, the service is charged as a transaction fee charged to the retailer and a delivery fee charged to the customer. Some brands decide to cover the delivery fee entirely and others will make it free for VIPs or for spends over a certain threshold. 

The pricing varies by brand and depends on the level of service opted for and the value and volume of sales it’s generating. We structure our pricing to ensure that partners using the service are generating an ROI on top of offering a great customer experience.  

If you would like a pricing estimate, please get in touch at and we would be happy to help.

How is the service integrated?

The service is integrated via an API or by downloading one of our plug-ins available on Shopify, Adobe Commerce and Salesforce Commerce Cloud. 

More information about integrating Harper along with case studies by platform can be found by visiting our implementation pages.

If you have any technical questions, please get in touch at and we would be happy to connect you with one of our technical support team.

How long does an integration take?

Whilst any integration depends on the individual technical environment of each retailer, the majority of Harper integrations take less than 1 week development time. The fastest integration was done in a matter of hours from a retailer using our Shopify plug-in. The longest integration was 3.5 weeks for a retailer integrating into a custom-built legacy tech stack. Both partners are equally happy with the service and are receiving an ROI from the work done.

Individual implementation case studies can be found in our implementation pages. We’re always happy to answer technical questions or provide a demo if you get in touch at

How does a try-at-home service impact returns?

Offering a try-before-you-buy service encourages customers to try more pieces on. The benefit of this is that customers are more likely to make a purchase and more likely to buy additional items. This results in a significant increase in transaction values. More items are returned but the benefit of offering a try-at-home service with Harper is that any unwanted items are returned instantly. Unwanted items are never sat with customer for 14-30 days waiting to be returned. Offering a try-at-home service with Harper results in returns being restocked up to 3x faster than a standard customer return.

How do I learn more about the service?

We’d be happy to answer any questions, arrange a demo or discuss examples of how other retailers are using the service to drive sales and improve customer experience. 

Please get in touch via

Still have questions?

We'd be happy to book a demo, answer any questions or tell you more about how retailers use Harper to drive sales and delight customers.