Drive sales
through service with harper.

Convert, grow and retain high-value customers by delivering world-class shopping experiences with Harper.

The world's  leading retailers delight customers and drive growth with Harper.

Offer an unparalleled customer experience.

Create valuable customers by treating customers as VIPs with a suite of scalable, value-add shopping services. All of our services are designed with you to deliver a consistent, on-brand experience across all channels.

Benefit 01
Net Promoter Score
Trustpilot Exellence Rating
Over 10K VIP shoppers

Drive sales through service.

Leverage a network of mobile Style Concierges to deliver a luxury experience and help customers with their purchases. Our Style Concierges are trained by you to provide a consistent experience, wherever customers choose to shop.

Benefit 02
Reduction in disappointing "zero sale" transactions
1 in 8
Orders result a secondary sale
Average increase in average order value

Convert new customers.

Make it easy for new customers to engage your brand for the first time. Our services are designed to overcome the barriers to shopping new brands including:

Size and fit uncertainty

Quality and material uncertainty

Hassle of returns

Waiting for refunds

Benefit 03

Seamlessly integrated.

Our seamless integration keeps you in control of the customer experience whilst minimising the effort to offer luxury customer services at scale.

Learn more

last mile

Our services are consciously designed with the environment in mind. Anything we can't remove ourselves, we offset in partnership with Ecologi.

Read More
of carbon reduction. Live tracker

Frequently Asked Questions

What are the benefits of offering a concierge service with Harper?

More than a world-class customer experience, offering a concierge service with Harper has a compelling business case that achieves a real ROI for retailers. The key benefits include:

  • Improved customer lifetime value: The service increases customer lifetime value by increasing average transaction values, shopping frequency and retention. This is achieved by increased basket sizes combined with convenient shopping experiences that time-poor customers will use frequently.   
  • Improved customer acquisition: The service overcomes the key barriers to shopping new brands online including sizing uncertainty, material and quality uncertainty and the risk of dealing with the hassle of returns and refunds if something doesn’t work. 
  • Improved customer experience: Harper’s Net Promoter Score of 88 makes it the highest-rated last mile service globally and the top last mile service on Trustpilot. Retailers offering this service can expect to see immediate improvements in customer satisfaction and some retailers will use the service to enhance their loyalty programmes. 
  • Faster returns: Unwanted items are collected from customers on the same day as delivery eliminating the 14-30 day return window when items are left with customers to find time to return. 

The uplifts you can expect vary by category and brand but we have enough case studies to provide a realistic expectation on the benefits you would expect. If you would like a more precise quote, please contact and we'd be happy to provide further information to support your business case.

What makes Harper different to other last mile options?

Most last mile companies are “one-size-fits-all” with zero differentiation between category types or product value. With Harper, our suite of services are designed exclusively to make shopping for fashion and personal goods a better experience. We care deeply about customer experience and our passion has propelled us to becoming the top-rated last mile service on Trustpilot with a market-leading Net Promoter Score of 88. This has been achieved by putting the customer at the heart of our decision making and leveraging our unique employee-based and brand-trained Style Concierge workforce.

Can the service be branded?

Yes - our goal is to help retailers create a seamless experience across all channels, from in-store to at-home. A big part of this is enhancing the visual appearance of the service, which is why we offer customizable packaging options. Instead of delivering in plain, unbranded packaging, we can customize the experience for individual brands, and even offer options like delivery in store bags or on-hanger delivery. We’ve even helped some retailers to eliminate disposable packaging from the service - a great option for retailers looking to reduce their environmental impact and appeal to environmentally-conscious customers.

What is Harper’s pricing model?

We have a flexible pricing model to make the service viable for different business models. Most commonly, the service is charged as a transaction fee charged to the retailer and a delivery fee charged to the customer. Some brands decide to cover the delivery fee entirely and others will make it free for VIPs or for spends over a certain threshold. 

The pricing varies by brand and depends on the level of service opted for and the value and volume of sales it’s generating. We structure our pricing to ensure that partners using the service are generating an ROI on top of offering a great customer experience.  

If you would like a pricing estimate, please get in touch at and we would be happy to help.

How is the service integrated?

The service is integrated via an API or by downloading one of our plug-ins available on Shopify, Adobe Commerce and Salesforce Commerce Cloud. 

More information about integrating Harper along with case studies by platform can be found by visiting our implementation pages.

If you have any technical questions, please get in touch at and we would be happy to connect you with one of our technical support team.

“I think I’ve seen the future of shopping...”

Lisa Armstrong

Fashion Director, The Telegraph

Get in Touch

We'd be happy to book a demo, answer any questions or tell you more about how retailers use Harper to drive sales and delight customers.