FAQ

FAQs

What can I expect if I opt-in for styling assistance?

Harper is your “friend outside the fitting room” — providing honest feedback and styling suggestions. Our style advisors are rewarded on service, not commission, so not only can you trust them —there’s no need to feel pressure-to-buy, or keep anything you don’t absolutely love.

Who will be carrying out my experience?

Our style advisors are made up of the country’s best luxury fashion personnel, recruited in partnership with Elite Associates. They’re internally trained to carry out Harper’s signature service — putting you at ease while seamlessly slotting into your schedule.

What happens if I choose not to receive styling assistance?

Prefer to try-on alone? No problem. Your style advisor will simply deliver your pieces and return after 40 minutes — leaving you to try it all on in privacy.

Once you’re done and have decided what you wish to keep — they’ll take a payment for the items you love and want to keep, then take-away the pieces you weren’t so keen on.

Will 40 minutes be enough time to make my decision?

Absolutely – you’ll find it’s probably more than you need. It’s more than double the average time spent in an in-store fitting room, so there’s even extra time to outfit build with pieces from your existing wardrobe.

How do I pay for the items I wish to keep?

Once you’re confident in what you want to keep and what you want to return, you can purchase your new pieces from your Harper style advisor. You can pay with any of the following card providers:

Is there any obligation to buy?

No. Harper helps you to find and keep the pieces you love, while making it easier to return the pieces you don’t — saving you time and effort. There are no hidden or additional charges, nor an obligation to buy.

Do you serve my area?

We currently serve all 32 London boroughs and will be announcing further locations in the near future. Stay in touch by following us on Instagram.

How many items can I try on?

We encourage you to try on as many pieces as you need to ensure you find something you love, however the maximum number of pieces you can order at once may vary between brands.

How much does the service cost?

For you? Nothing.

Our cost is covered by our partners. Essentially, the brand you’re ordering from covers the cost to ensure you receive a luxury experience at no extra cost.

*Some brands may choose to add a service charge in-line with their current delivery fees at their discretion — so double-check their terms, just to be sure.