ShopifyUpdated order tags for your Shopify store
We've made some changes to the way Harper tags orders in your Shopify store. This document explains what's new, what's changing, and what your team needs to do to move over to the new and improved format.
Do you need to take action?
Harper tags in Shopify
Harper order tags appear in the Tags panel (bottom right) on each order detail page in your Shopify admin. They update automatically throughout the order lifecycle and can be used as filters when generating reports or managing order lists.
The new tag structure
All new tags use a consistent hrp/ prefix. Tags are grouped into three types: service (hrp/service/), order status (hrp/status/) and payment status (hrp/payments/).
Top-level tag
Present on every Harper order.
Order placed using a Harper service
Service type tags
Present on every Harper order — identifies which service was used.
Order placed using the Try service
Order placed using the Concierge service
Concierge service status tags
One status tag appears at a time and updates as the order progresses.
Order placed but appointment has not yet happened
Appointment conducted — items expected back at warehouse
All items returned or purchased
Order cancelled
Appointment information tag
Appointment date and time
Try service status tags
One status tag appears at a time and updates as the order progresses.
Order placed but not yet received by customer
Order received — try-on period active
All items returned or purchased
Order cancelled
Additional Try tags
Items expected back at warehouse
Order is in Harper payment recovery flow
Payment unrecovered
Finance & payments tags
New tags giving finance and operations teams a clearer view of each order's financial position — including a dedicated flag when an order is ready to reconcile.
Order placed but not yet received by customer
Order received — try-on period active
Part of order purchased — awaiting warehouse confirmation for remainder
All items purchased or processed at warehouse
Exception tags
Applied when payment is paused to avoid incorrectly charging a customer.
Returns received but not yet processed at warehouse
Order placed on hold by Harper
Analytics tags
Harper checkout ID for matching to GA4 or other analytics
Tag scenario examples
Example 1
A Harper Try order currently in trial:
Example 2
A completed Harper Try order:
Example 3
A Try order where items are returned but not yet processed at warehouse:
Tags your team may need to update
If your team filters on the tags below, you will need to update your logic to refer to the new equivilent tag.
The following tags will stop being applied after 1 June 2026.
Now: hrp/service/try
Now: hrp/service/concierge
Now: hrp/status/new
Now: hrp/status/in_trial
Now: hrp/payments/available
Now: hrp/payments/reconcilable
Now: hrp/status/cancelled