BigCommerceOrder notes for your BigCommerce store
Harper uses order notes in BigCommerce to track and communicate order status throughout the try-before-you-buy lifecycle. This document explains what notes are added, when they appear, and how your team can use them for operations and reporting.
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Where to find order notes
Harper notes in your store
Harper order notes appear in the Staff Notes field on the order detail page in your BigCommerce admin. Each note is timestamped and prefixed with [Harper] for easy identification.
Harper appends a note at each key stage of the order lifecycle. Notes are additive, earlier notes are preserved as new ones are added.
Order created
Added when the Harper order is first placed.
Includes service type (Try or Concierge) and Harper order reference
Try service notes
Appended as the Try order progresses.
Order received by customer / trial period now active
Trial window closed / awaiting warehouse confirmation
Returned items received and processed at warehouse
All items purchased or returned / order closed
Concierge service notes
Appended as the Concierge order progresses.
Includes appointment date and time
Stylist appointment has taken place
Returned items received and processed at warehouse
All items purchased or returned / order closed
Payment & finance notes
These notes are added to give finance teams visibility of payment status without needing to cross-reference other systems.
Part of order purchased — payment can be captured for purchased items
All items finalised — order is ready for payment reconciliation
Exception notes
Added when payment is paused to protect the customer from incorrect charges.
Returns received but not yet processed — payment paused
Order placed on hold by Harper team
Examples
Staff notes on a completed Harper Try order:
Staff notes on a Concierge order with items on hold: